Terms of service

Welcome to Tribhuvan Daily Grocery. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or using the website under parental supervision.

2. Products & Services

We provide grocery products, vegetables, fruits, dairy items, household essentials, and related products through our online store.

All products are subject to availability and may be withdrawn at any time without notice.

3. Pricing & Payments

  • All prices are displayed in INR (₹).
  • Prices may change without prior notice.
  • We accept secure online payments, UPI, debit/credit cards, and cash on delivery where applicable.

4. Order Confirmation

After placing an order, you will receive an order confirmation through email, SMS, or WhatsApp.

We reserve the right to cancel or refuse any order due to:

  • Product unavailability
  • Incorrect pricing
  • Fraudulent activity
  • Delivery limitations

5. Delivery Policy

  • Delivery timelines may vary depending on location and product availability.
  • Customers must provide accurate delivery details.
  • Delays caused by weather, traffic, or unforeseen circumstances are beyond our control.

6. Return & Refund Policy

  • Damaged or incorrect products can be reported within 24 hours of delivery.
  • Refunds or replacements are processed after verification.
  • Perishable items may not be eligible for return.

7. User Responsibilities

Users agree not to:

  • Use the website for illegal activities
  • Submit false information
  • Attempt unauthorized access to the website
  • Distribute harmful software or spam

8. Privacy Policy

Your personal information is securely stored and used only for order processing, delivery, and customer support.

We do not sell or share customer data with unauthorized third parties.

9. Intellectual Property

All website content including logos, images, graphics, text, and designs are the property of Tribhuvan Daily Grocery and may not be copied without permission.

10. Limitation of Liability

Tribhuvan Daily Grocery shall not be liable for:

  • Temporary website interruptions
  • Delivery delays
  • Indirect or incidental damages
  • Third-party payment gateway issues

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

12. Contact Information

Tribhuvan Daily Grocery
📍 odisha, India
📧 support@tribhuvandailygrocery.com
📞 +917643032093