Refund Policy

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Refund & Return Policy

At Tribhuban Concepts, your satisfaction is our top priority. If you’re not happy with your grocery order, we’ll make it right.

Last updated: June 2026

📌 Quick Summary

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Easy Returns

Return within 24 hours of delivery for fresh produce issues.

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Full Refund

100% refund for damaged, expired or wrong items delivered.

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Fast Processing

Refunds processed within 5-7 business days to your account.

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Easy Process

Just call or WhatsApp us — we’ll handle the rest.

🥬 Freshness Guarantee

We take great pride in delivering the freshest groceries. If any item you receive is not fresh, damaged, expired, or incorrect, we will provide a full refund or replacement — no questions asked.

✅ Eligible for Refund

👍 Damaged or broken items received
👍 Expired or near-expiry products delivered
👍 Wrong item delivered (different from what was ordered)
👍 Missing items from your order
👍 Significantly poor quality fresh produce (vegetables, fruits, dairy)

❌ Not Eligible for Refund

🚫 Change of mind after delivery
🚫 Items that have been used or consumed
🚫 Perishable items reported after 24 hours of delivery
🚫 Items damaged due to improper storage by customer

📋 How to Request a Refund

1️⃣

Contact Us

Call or WhatsApp us at +91 76430 32093 or email ashish966161@gmail.com within 24 hours of delivery.

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Share Details

Share your order number and a photo of the damaged/incorrect item.

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Get Refund

We’ll process your refund within 5-7 business days to your original payment method.

💳 Refund Methods

Online payments (UPI, Card, Net Banking) — refunded within 5-7 business days
Cash on Delivery orders — refunded via bank transfer within 3-5 business days
Store credit — can be used on your next Tribhuban order immediately

🚚 Order Cancellation

You can cancel your order before it is dispatched for a full refund. Once the order is out for delivery, cancellation may not be possible. To cancel, contact us immediately at +91 76430 32093.

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