1. 🛒 About Our Store

Tribhuban Concepts operates tribhuban.com, an online grocery store delivering fresh vegetables, dairy, snacks, and household essentials across India. By accessing or using our website and services, you agree to be bound by these Terms of Service.

2. 👤 Eligibility

You must be at least 18 years of age to use our services. By using our website, you confirm that you are 18 or older and have the legal capacity to enter into a binding agreement.

3. 🛒 Orders & Payments

• All orders are subject to product availability and delivery area coverage.
• Prices are listed in Indian Rupees (INR) and include applicable taxes.
• We reserve the right to change prices without prior notice.
• We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).
• Orders are confirmed only after successful payment processing.

4. 🚚 Delivery

• Delivery timelines are estimates and may vary due to weather, traffic, or other unforeseen circumstances.
• We are not liable for delays caused by factors beyond our control.
• You must ensure someone is available at the delivery address to receive the order.
• Failed delivery attempts due to customer unavailability may result in order cancellation without refund.

5. 🔄 Cancellations & Refunds

Cancellations and refunds are governed by our Refund Policy. Please review it for complete details on eligibility and process.

6. 🔒 Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

7. 🚫 Prohibited Activities

• Use our website for any unlawful purpose
• Place fraudulent or fake orders
• Attempt to hack, disrupt, or damage our website
• Copy or reproduce our content without permission
• Misuse promotional codes or discounts

8. ⚖️ Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jharkhand, India.

9. 🔄 Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new terms.