Shipping policy
At Tribhuvan Daily Grocery, we aim to deliver fresh groceries and daily essentials quickly, safely, and efficiently.
1. Delivery Areas
We currently deliver to selected cities and nearby serviceable areas. Delivery availability depends on your location and PIN code.
2. Delivery Time
- Standard delivery: Same Day / Next Day
- Express delivery may be available in selected locations.
- Delivery timing may vary during holidays, festivals, weather conditions, or high-demand periods.
3. Shipping Charges
- Free delivery on eligible minimum order value.
- Small delivery charges may apply for low-value orders or express delivery services.
Shipping charges (if any) will be shown during checkout before payment confirmation.
4. Order Processing
- Orders are processed after successful payment confirmation.
- Cash on Delivery (COD) orders are confirmed before dispatch.
- Orders placed late evening may be processed the next business day.
5. Delivery Attempts
Our delivery partner will attempt delivery to the provided address.
If:
- Customer is unavailable
- Address is incorrect
- Phone number is unreachable
then delivery may be delayed, rescheduled, or cancelled.
6. Fresh & Perishable Products
We take extra care while packaging vegetables, fruits, dairy, and frozen items to maintain freshness and quality during transportation.
7. Damaged or Missing Items
If you receive:
- Damaged products
- Missing items
- Wrong products
Please contact us within 24 hours of delivery with order details and product photos.
8. Order Tracking
Customers may receive:
- SMS updates
- WhatsApp notifications
- Email confirmations
for order processing and delivery status.
9. Delivery Delays
Delivery may be delayed due to:
- Heavy rain or natural events
- Traffic conditions
- Public holidays
- Technical issues
- High order volume
We appreciate your patience in such situations.
10. Contact Information
Tribhuvan Daily Grocery
📍 odisha, India
📧 support@tribhuvandailygrocery.com
📞 +91-7643032093