🛒 Who We Are

Tribhuban Concepts operates tribhuban.com — an online grocery store delivering fresh vegetables, dairy, snacks, and household essentials across India. We are powered by Shopify.

📋 Information We Collect

• Contact details — name, email, phone number, delivery address
• Payment information — processed securely via Razorpay/Shopify Payments
• Order history — items purchased, cart activity, returns
• Account information — username, password, preferences
• Device & usage data — IP address, browser type, pages visited

⚙️ How We Use Your Information

• 📦 Order fulfillment — to process, pack and deliver your groceries
• 📞 Customer support — to respond to your queries and complaints
• 📧 Marketing — to send offers, deals and updates (you can opt out anytime)
• 🔒 Security — to detect fraud and protect your account
• 📊 Improvement — to improve our website and product offerings

🤝 Information Sharing

• Delivery partners — to fulfill and ship your orders
• Payment processors — Razorpay, Shopify Payments
• Shopify — our e-commerce platform provider
• Legal authorities — only when required by law

❌ We never sell your personal data to third parties.

🙋 Your Rights

• Access — request a copy of your personal data
• Correction — update incorrect information
• Deletion — request deletion of your account and data
• Opt-out — unsubscribe from marketing emails anytime

🔄 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.